returnly.comReturnly | Loop Returns

Your roadmap to sustainable success – Download the 2024 Future of Commerce Report BOOK A DEMO Platform Why Loop? Save Time and Money Retain More Revenue Drive Customer Loyalty Offer Sustainable Returns Prevent Returns Fraud How It Works Loop Features Exchanges Logistics Workflows Instant Exchanges Shop Now & Shop Later Integrations Insights Point of Sale Tracking Warranties Resources Case studies Blog Webinars In The News Australia United Kingdom Partners Integration Partners Agency Partners Pricing BOOK A DEMO Platform Why Loop? Why Loop? Save Time and Money Retain More Revenue Drive Customer Loyalty Offer Sustainable Returns Prevent Returns Fraud How Loop Works Loop Features Loop Features Exchanges Logistics Workflows Instant Exchanges Shop Now & Shop Later Integrations Insights Point of Sale Tracking Warranties Integrations Resources Case studies Blog Webinars In The News Australia United Kingdom Meet Our Customers Pricing Peak Season WELCOME, RETURNLY MERCHANTS! We’re excited to get you up and running ASAP with Loop. RETURNLY HAS OFFICIALLY SHUT DOWN AS OF 10/1/2023. Loop is a return management app that grows with Shopify brands. And makes returns stress-free for you and your shoppers. Welcome to the Loop family! Schedule your demo today! YOU’RE JOINING OVER 3,000 BRANDS WHO GET BETTER RETURNS WITH LOOP Discover the benefits of Loop Watch this webinar to walk you through Loop’s platform, discuss where Loop differs from Returnly, and explain how we’ll make your transition seamless. We covered how Loop compares to Returnly in regards to: • Simpler accounting reconciliation for exchanges • Improved customer experience during the return flow • Greater automation and cost savings WATCH RECORDING HEAR FROM STUDS, WHO SWITCHED TO LOOP FROM RETURNLY We’ve seen returns transform into exchanges more frequently, supporting our growing business by helping us retain additional revenue.” Yujin Yong, VP of Digital Products @ STUDS READ MORE How do Loop’s features compare to what you had on Returnly? Not only does Loop offer most of the same features that Returnly did, but you’ll also have access to our revenue-retaining features like Bonus Credit, enhanced customizability with Workflows, logistics options like at-home pickup or box-free drop-off, and more. Share your info to download a feature comparison of Loop vs Returnly. We’re ready to guide you through our onboarding process, answer any questions, and go above and beyond to ensure you’re up and running quickly as we approach peak season. We’re all excited to welcome you into Loop’s growing family.” Jonathan Poma CEO, Loop READ MORE HAVE MORE QUESTIONS? Here are a few FAQs. What is happening to my Returnly portal? Returnly, owned by Affirm, has shut down as of October 1st, 2023. Loop has entered a strategic partnership with Affirm to ensure merchants can smoothly transition from Returnly to Loop—the market-leading returns management solution. To ensure you’re able to go live as soon as possible, schedule a demo today. What are the differences between Loop and Returnly? Both platforms allow you to scale your returns process and provide shoppers with a compelling returns experience. To understand full feature parity, download the feature comparison chart here . How does Loop’s pricing and packaging work? Loop has three plans available (Starter, Essential, and Advanced), which you can pay either as a flat-fee or as usage-based pricing. In either case, pricing is based on a per return cost dependent on the number of annual returns your brand processes and the plan you select. You can learn more about our pricing and plans here . Is there a cost for onboarding? What’s the process? There is no additional cost for onboarding! Depending on the level of customization you would want to start with, onboarding can range from 2 days to 2 weeks. Our commitment is to get you up and running as soon as possible. You will have several resources, including how-to videos and help articles, plus access to our Merchant Success team. Thanks to our partnership with Affirm, within the Returnly dashboard, you can easily consent to Returnly sending Loop your information to aid with Loop onboarding. This information will include, among other things, return center configuration settings, warehouse addresses, basic shipping settings, enabled integrations, and admin user information. This will immensely speed up the onboarding process and require less manual input from you in terms of what configurations you’ll need to re-establish in the Loop platform. Is there a cost for customer support? There is no additional cost for Loop Customer Support. After signing with Loop, you can reach out to our support team via email at support@loopreturns.com . What happens with returns started in my Returnly portal? Returnly no longer processes returns as of 10/1/2023. Any returns that were initiated in Returnly had to have been processed and completed in Returnly. We do not currently have a way to transfer initiated returns from one returns software to another. I missed the 10/1/2023 deadline. Now what? We recommend connecting with a Loop specialist right away . We are here to work with you to ensure a smooth transition as you onboard Loop. If you are without a returns platform now, you may be subject to processing returns manually until you onboard another returns platform. Loop can help you get up and running in as little as 2 days. WONDERING WHY LOOP IS YOUR BEST SOLUTION? Book a demo to learn more. SCHEDULE YOUR DEMO TODAY Platform Integrations Why Loop How It Works Cost Savings Revenue Retention Customer Retention Sustainability Fraud Prevention Features Exchanges Instant Exchanges Logistics Workflows Shop Now Shop Later Insights Point of Sale Warranties Tracking About Loop PricingCustomers In The News Careers Security Contact Us Cookie Preferences Resources Blog Case Studies Webinars Peak Season Future of Returns Australia United Kingdom Support Developers Status Support Sign In Returns management for ecommerce brands Stay in the loop Subscribe for product updates and Loop’s biweekly newsletter. 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